Performset (Zendesk) - Next SLA Breach

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Converts textual date times into status coloured icons with relative remaining time.

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Additional Information

Category:Workflow & Planning

Publisher:admin

Update:2023-03-30

Version:1.1

Size:83.63KiB

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Full Description

Converts textual date times into status coloured icons with relative remaining time.

This plug-in has been specifically designed and provided for Cloudset customers only, running Performset on Zendesk Support.
Performset is an advanced SLA/OLA Management solution for Zendesk.
The plug-in is designed to represent the Next SLA Breach data in a pill format that matches Zendesk native rendition. 
The following two custom fields should be included on your Zendesk View:
- SLA Next Event Time
- SLA Next Event Timestamp

Timezone adjustments for agents is set using the Chrome Plugin Options capability.